Privacy policy

Emmett Outdoors3031 West Streetsboro Road, Richfield, Ohio 44286 Phone: (330) 659-9700 | Email: ashley@emmettequipment.com

Last updated: July 14, 2026

Overview

This privacy policy explains how Emmett Outdoors ("we," "us," "our") collects, uses, and protects information submitted through our service request forms, including forms accessed via our Facebook and Instagram advertisements.

Information we collect

When you submit a service request form, we may collect:

• Name

• Phone number

• Email address

• Equipment type or service requested

• Any additional details you choose to provide

How we use your information

We use the information you provide to:

• Contact you about your service request or repair

• Schedule appointments and follow up on completed work

• Send you information about relevant offers, seasonal specials, or maintenance reminders, if you opt in

• Improve our service and customer communication

We do not sell your personal information to third parties.

How we share your information

We may share your information with:

• Employees and contractors of Emmett Outdoors who need it to complete your service request

• Service providers who help us operate our business (for example, scheduling or communication tools), under confidentiality obligations

• Legal authorities, if required by law

We do not share your information with other businesses for their own marketing purposes.

Facebook and Instagram lead forms

If you submit your information through a Facebook or Instagram lead ad, that information is also subject to Meta's own privacy policy, since the form is hosted on their platform. You can review Meta's privacy practices at facebook.com/privacy/policy. Once your information is passed to us, this policy governs how we use it.

Data retention

We retain your information for as long as needed to fulfill your service request and maintain business records, including warranty and repair history for your equipment.

Your choices

You may:

• Ask us to correct or delete your information by contacting us at the phone number or email above

• Opt out of promotional communications at any time by replying "stop" to texts, unsubscribing from emails, or calling us directly

We will still retain records necessary for completed service work and legal compliance.

Security

We take reasonable steps to protect the information you share with us, but no method of transmission or storage is completely secure.

Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.

Contact us

If you have questions about this privacy policy or how your information is handled, contact us at:

Emmett Outdoors 3031 West Streetsboro Road, Richfield, Ohio 44286 Phone: (330) 659-9700 Email: sales@emmettequipment.com