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Privacy Statement

Emmett Outdoors

3031 West Streetsboro Road, Richfield, Ohio 44286

Phone: (330) 659-9700 | Email: sales@emmettequipment.com

Last updated: July 14, 2026

Overview

This privacy policy explains how Emmett Outdoors ("we," "us," "our") collects, uses, and protects information submitted through our service request forms, including forms accessed via our Facebook and Instagram advertisements.

Information we collect

When you submit a service request form, we may collect:

  • Name

  • Phone number

  • Email address

  • Equipment type or service requested

  • Any additional details you choose to provide

How we use your information

We use the information you provide to:

  • Contact you about your service request or repair

  • Schedule appointments and follow up on completed work

  • Send you information about relevant offers, seasonal specials, or maintenance reminders, if you opt in

  • Improve our service and customer communication

We do not sell your personal information to third parties.

How we share your information

We may share your information with:

  • Employees and contractors of Emmett Outdoors who need it to complete your service request

  • Service providers who help us operate our business (for example, scheduling or communication tools), under confidentiality obligations

  • Legal authorities, if required by law

We do not share your information with other businesses for their own marketing purposes.

Facebook and Instagram lead forms

If you submit your information through a Facebook or Instagram lead ad, that information is also subject to Meta's own privacy policy, since the form is hosted on their platform. You can review Meta's privacy practices at facebook.com/privacy/policy. Once your information is passed to us, this policy governs how we use it.

Data retention

We retain your information for as long as needed to fulfill your service request and maintain business records, including warranty and repair history for your equipment.

Your choices

You may:

  • Ask us to correct or delete your information by contacting us at the phone number or email above

  • Opt out of promotional communications at any time by replying "stop" to texts, unsubscribing from emails, or calling us directly

We will still retain records necessary for completed service work and legal compliance.

Security

We take reasonable steps to protect the information you share with us, but no method of transmission or storage is completely secure.

Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.

Contact us

If you have questions about this privacy policy or how your information is handled, contact us at:

Emmett Outdoors 3031 West Streetsboro Road, Richfield, Ohio 44286 Phone: (330) 659-9700 Email: sales@emmettequipment.com

Accessibility Statement

Accessibility Statement for Emmett Outdoors LLC

Emmett Outdoors is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to guarantee equal access.

 

Conformance Status

The W3C Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities.

Our website is partially conformant with the WCAG 2.2 Level AA standard. Partially conformant means that some parts of the content do not yet fully adhere to the accessibility standard.

 

Known Limitations

Despite our best efforts to ensure the accessibility of our site, there may be some limitations. Below is a description of known limitations we are actively working to resolve:

  • PDF Documents: Some older PDF documents may not be fully readable by screen-reading software. We are working to replace these with accessible HTML pages.

  • Video Captions: A few archived videos may lack synchronized captions. We aim to update these by [Insert Target Date].

  • Third-Party Content: Our site embeds maps or social media widgets managed by third parties. We cannot control their code, but we strongly encourage our vendors to provide accessible elements.

 

Technical Specifications

The accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

  • WAI-ARIA

  • CSS

  • JavaScript

 

Feedback & Contact Information

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or need assistance accessing any part of our site, please let us know:

We try to respond to feedback within 2 to 5 business days.

 

Date

This statement was created on 9/12/26 using guidelines from the W3C Web Accessibility Initiative.

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